SAP Knowledge Base Article - Preview

2763420 - NW Java upgrade stops with error at WAIT_PORTAL_IMPORT phase

Symptom

  • When upgrading NW Java system, SUMs raises an error at WAIT_PORTAL_IMPORT phase and stops;
  • After checking SAP Notes 2643575 or 2336548 it is identified that:
    • System is NOT in SAFE Mode;
    • There are no OLD .EPA files at the delayed deployment folder;
    • There are no .err files at delayed deployment folder;
  • Checking the startup defaultTrace file (see SAP Note 1959839 - Fresh DefaultTraces after engine's restart) the following exception is found:

    Application sap.com/com.sap.portal.importlistenersmonitor cannot be started. Reason: it has hard reference to application <HARD_REFERENCED_APPLICATION>, which is not active on the server because  application fails to start with errors. Contact component owners to investigate the problem with application <HARD_REFERENCED_APPLICATION>.



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Environment

  • NetWeaver Application Server Java
  • Enterprise Portal

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SUM, PORTAL, upgrade, stuck, failed, delayed deployment folder, /usr/sap/<SID>/<inst. no>/j2ee/cluster/serverX/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA, .deploy.properties, .err, .log, .err, .bak, extension, deployment, delayed, delayed deployment, delayedDeployment_EPA, com.sap.portal.gpar_hidden_content_package.epa, safe mode, safe, mode, J2EE, J2EE Engine, start, startup mode, startup , KBA , EP-PIN-MIG , Upgrades issues (6.4 / 7.0 to >=7.3) , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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