SAP Knowledge Base Article - Preview

2763037 - Error “The procedure entry point _SAPJMM_gestExtendedExceptionMessage@12 was not found in the dynamic link library <.. \java.dll>” when clicking on any BI client application after installation

Symptom

  • Cannot launch Any BI client Application after installation.
  • Error "The procedure entry point _SAPJMM_gestExtendedExceptionMessage@12 was not found in the dynamic link library <Installation BI\ SAP BusinessObjects \ SAP BusinessObjects Enterprise XI4.0\win32_x86\sapjvm\jre\bin\java.dll" when clicking on any BI client application after installation.


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI client) 4.x
  • All supported Windows OS

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

_SAPJMM_gestExtendedExceptionMessage, @ 12, java.dll, SAPJMM_gestExtendedExceptionMessage, start InformationDesignTool.exe , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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