SAP Knowledge Base Article - Preview

2762869 - Newly-created installation number has expired maintenance - SAP ONE Support Launchpad

Symptom

  • Error: No valid Maintenance message for a new installation created in Launchpad
  • Expired Maintenance status for a new installation number
  • New installation created with Expired Maintenance
  • New installation number is showing NO Maintenance
  • New installation number has Expired Hardware
  • Newly created installation is appearing as an inactive installation
  • Cannot request permanent license keys using new installation number
  • License Key application displays message: You do not have a maintenance contract for this installation. Please contact SAP Order Management to arrange for a Maintenance Contract. Details in KBA

  • installation-maintenance-contract-error.jpg


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Environment

Keywords

inactive installation , installation has no maintenance framework , no contract , maintenance is missing , contract issue , maintenance issue , , KBA , XX-SER-SAPSMP-SYS , System Data , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-LIKEY , License keys for SAP systems , XX-SER-LIKEY-SYB , Sybase Products , XX-SER-LIKEY-BOJ , Business Objects Products , Problem

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