When service tickets are imported using data workbench, in the UI you can see that those tickets do not have any milestones defined.
SAP Hybris Cloud for Customer
Completion Due, Next Response Due, Service, SLA , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-DWB , Data Workbench , LOD-LE-SEE , Service Entitlements , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.