SAP Knowledge Base Article - Preview

2757272 - Service Milestones are not Calcuated for Tickets Imported via Data Workbench

Symptom

When service tickets are imported using data workbench, in the UI you can see that those tickets do not have any milestones defined.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Completion Due, Next Response Due, Service, SLA , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-DWB , Data Workbench , LOD-LE-SEE , Service Entitlements , Problem

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