SAP Knowledge Base Article - Preview

2756390 - Online Monitoring Script View showing answers such as SUCCESSFUL, NO_ANSWER or VOICEMAIL

Symptom

  • You are running the SAP Contact Center Online Monitoring and found answers in the Default Callback sccript such as:
    • 01 - Successful (the callback request is reported as handled)
    • 02 - Busy (redial occurs according to the callback settings)
    • 03 - No answer (redial occurs according to the callback settings)
    • 04 - Voicemail (redial occurs according to the callback settings)
    • 99 - Other reason (redial occurs according to the callback settings)...
  • There are also other results such as:
    • NO_ANSWER
    • SUCCESSFUL
    • VOICEMAIL...
  • What do they mean?


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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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