SAP Knowledge Base Article - Preview

2756299 - Seeing a "Connections are currently closed" or "access data is not maintained" message while creating or updating incidents - SAP ONE Support Launchpad

Symptom

  • While creating a support incident, system displays a Connections warning 
  • Does secure area need to be maintained to log a support incident?
  • Report an Incident application displays errors
  • Cannot create support ticket due to connection or access data missing
  • Missing Access Data for system
  • Error regarding Access Data not being maintained
  • Error indicating connections are currently closed
  • Remote Connections preventing incidents from being created
  • Seeing the following message during incident creation: Connections are currently closed or system access data has not been maintained for your selected system. To speed up incident processing, please correctly maintain your remote connections for your selected system. Please also provide correct user roles, which are identical to where the reported error occurred.

    Connections closed warning 2022.png

  • Seeing the following when updating an existing incident: The system connection is closed. Access data is not maintained.

    Access Data missing 2022.png


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Environment

Keywords

Connection Closed , connection issues , remote connections not maintained , remote connections are closed , can't log ticket , saprouter not set up , submit button , can't send incident , can't update incident , can't edit incident , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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