SAP Knowledge Base Article - Preview

2756299 - Access Data not maintained message while creating or updating incidents - SAP ONE Support Launchpad

Symptom

  • While creating a support incident, system displays Access Data Missing
  • Does secure area need to be maintained in order to log a support incident?
  • Report an Incident application displays errors
  • Cannot create support ticket due to Secure Area issues
  • Missing Access Data for system
  • Error regarding Access Data not being maintained
  • Error indicating connections are currently closed
  • Remote Connections preventing incidents from being created
  • Incident creation message: Connections are currently closed or system access data has not been maintained for the selected system. To speed up incident processing, please correctly maintain your remote connections for the selected system. Please also ensure that correct user roles are provided and that these roles are identical to where the reported error occurred.
    creating-incident-message.png
  • Incident update message: The system connection is closed. Access data is not maintained.
    editing-incident-message2.png


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Environment

Keywords

https://launchpad.support.sap.com/#/incident/create , https://launchpad.support.sap.com/#/incident/solution , Connection Closed , connection issues , remote connections not maintained , remote connections are closed , can't log ticket , saprouter not set up , submit button , can't send incident , can't update incident , can't edit incident , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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