SAP Knowledge Base Article - Public

2756062 - Email address from customer master data is not considered for output of payment advice in "Manage Automatic Payments" app

Symptom

You have maintained email address in customer master data in "Maintain Business Partner" app. While processing automatic payments using "Manage Automatic Payments", you expect this email address to be automatically considered when the recipient's address is not maintained in Determination step of "Output Parameter Determination" app. However, this email address in customer master data is not considered and error message "No email receipient has been maintained" is displayed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • Financial Accounting (FI)
  • SAP S/4HANA Cloud
  • SAP Fiori 

Reproducing the Issue

  • Maintain the recipient's address in Customer master data in "Maintain Business Partner" app.
  • Schedule the payment run using "Manage Automatic Payments" for Customers without maintaining the recipient address in "Output Parameter Determination" app.
  • Execute the payment run.

Cause

Currently the email functionality for output of payment advice is only supported for Supplier master data.

Resolution

For email address of customer,  the BRF+ setting in ‘Email Recipient’ should be maintained in "Output Parameter Determination" app as below.

OPD.PNG

 

See Also

2228657 - Release Information Note: Manage Automatic Payments

Scope item - Accounts Payable(J60)

Scope item - Accounts Receivable(J59)

Keywords

Email, Supplier, Customer, Business partner, FI-FIO-AR, FI-FIO-AP, Output Parameter Determination, PAYM_ADV, Recipient, F0770, BP, APOC_WD_BRF_DEC_TAB_MAINTAIN, APOC_WD_BRF_DEC_TAB_MAINTAIN , KBA , FI-FIO-AR , Fiori UI for Accounts Receivable , FI-FIO-AP , Fiori UI for Accounts Payable , Problem

Product

SAP S/4HANA Cloud all versions