SAP Knowledge Base Article - Public

2755736 - Message Fails with Error: HTTP Code: 404 ( Not Found ) in Web Service Message Monitoring

Symptom

You have an outbound replication scenario setup in your SAP Cloud for Customer (C4C) with an external system and you notice failed messages with the below error:

"HTTP Code: 404 ( Not Found )"

When you check the error log of the failed message, the following error details are shown:

[...]

<ERROR_INFO>

    <HTTP_ERROR_TEXT>Not Found</HTTP_ERROR_TEXT>

    <_--3CSOAP_FAULT_--3E>No faultstring available</_--3CSOAP_FAULT_--3E>

  </ERROR_INFO>

[...]

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Navigate to the Web Service Message Monitoring.
  3. Select the failed message and observe the error text. Then navigate to the View > Error Log and check the error details.

[...]

<ERROR_INFO>

    <HTTP_ERROR_TEXT>Not Found</HTTP_ERROR_TEXT>

    <_--3CSOAP_FAULT_--3E>No faultstring available</_--3CSOAP_FAULT_--3E>

  </ERROR_INFO>

[...]

Cause

  1. The above error usually occurs when the path or service URL in the communication arrangement is not setup correctly, therefore, the system cannot identify the correct path to reach the middleware.
  2. It can also happen that the path is correct but the relevant iflow in CPI is not in "Started" status

Resolution

  1. Verify whether the path and service URL has no additional space and it was correctly setup according to SAP Note 2597086 (- Integration Flow Excel For SAP Hybris Cloud for Customer Integration).
  2. Go to your CPI monitor, check the status of the iflow. 

Keywords

HTTP Code 404, faultstring, not found , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions