SAP Knowledge Base Article - Preview

2753762 - Direct links to Solution Manager or CRM documents do not open correctly in the Web UI

Symptom

  • When using direct URL links to open transactions in the Solution Manager or CRM Web UI, some strange behaviour is noticed.
  • When entering a direct link to a specific document in the browser (IE or Chrome), and then trying to open a second document via a similar direct link in the same browser window, the first document that was opened is still displayed.
  • Changing the CRM-OBJECT-ACTION part of the direct link from "B" (display) to "C" (edit) has no effect.

The structure of the direct links for which the problem occurs follow the guidelines in the 'Direct access to an object' section of the Wiki page URL's for quick access to WebUI. So the links will look like, for example:

http://<HOST>:<PORT>/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=020&sap-language=EN&sap-domainRelax=min&crm-object-type=AIC_OB_INCIDENT&crm-object-action=B&crm-object-value=4CF536DA49750074E1008000097E28D5

Parameters that can be added to the link:
crm-object-type         (for example AIC_OB_INCIDENT)
crm-object-action      (A = search, B = display, C = Edit, D = create)
crm-object-value       (= guid)


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP Solution Manager, version for SAP HANA all versions ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

AIC_OB_INCIDENT, AIC_OB_CMCD, Direct Access , KBA , CA-WUI-UI , User Interface , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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