SAP Knowledge Base Article - Preview

2753017 - Can't install the Liveoffice Patch causing by can't remove setup.engine_old

Symptom

  • Can't install the Liveoffice Patch causing by can't remove setup.engine_old
  • Upgrading an existing version of the product
  • In ErrorsAndWarnings.log file, the following entries are found:
    Error: Short du id no longer supported for ResolvedID: Error: ResolvedID: empty coreIDError:     Can't remove folder: xxxx\SAP BusinessObjects\InstallData\setup.engine_oldError: Error updating installed version of the setup engine. Aborting..Error: Can't update the installed setup engine executables.  Aborting.Error:Failed to update setup engine executables. Program will terminated.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Live Office

Product

SAP NetWeaver 7.5 for SAP S/4HANA 1511

Keywords

LO, Liveoffice, Patch, Update, failed, cannot, can't, setup.engine_old , KBA , BI-BIP-LO , Live Office , Problem

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