SAP Knowledge Base Article - Preview

2752415 - Cannot find specific incident(s) or case(s) - SAP ONE Support Launchpad/SAP for Me

Symptom

  • Cannot find a past incident
  • Missing incident 
  • An open incident is not found
  • An incident disappeared
  • You cannot find an ongoing incident
  • Created an incident but now it is not visible in the Incidents Inbox
  • You cannot find a known incident when entering "Incidents Inbox" tile


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Environment

Keywords

Missing incident, Ongoing incident, Maintenance termination, Maintenance frame, Incidents Inbox , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , Problem

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