You have edited question score and the completed surveys score is not updated.
SAP Cloud for Customer
Reproducing the Issue
Go to the Surveys work center
Go to the Surveys view.
Open the Survey.
Go to the Design facet.
Click in the desired question to update.
Edit the Score value.
Click on Save.
The already answered surveys are not updated.
Currently it is not possible to edit completed surveys score.
This is the standard behavior of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center. You can contact Cloud Service Center as follows:
1. If you are a partner: please use firstname.lastname@example.org or the Partnerfinder.
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea.
Surveys, Score , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To