SAP Knowledge Base Article - Public

2751602 - Limitation of 40 characters for Contact Position field in C4C Outlook Add-In


Synchronization error in task bar when trying to synchronize contacts to C4C.


SAP Cloud for Customer Outlook Add-In

Reproducing the Issue

1) Click "Show side pane" in Outlook in the section "SAP Cloud for Customer".
2) Click the "+".
3) Enter the contacts' position/job in the field "Position".
4) Click "Add contact".

The issue occurs in step 3:

  • if the text for the field "position" is for example, 50 characters, the synchronization returns an error.
  • if the text is shortened or deleted, then the contact is synchronized without any problems.


Hard limitation of 40 characters for the field "position" under Contacts.


This is expected system behavior.


limitation, limited characters, outlook, add-in, synchronization, error , KBA , LOD-CRM-GW-OUT , Outlook , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions