A candidate is receiving an assessment email in Recruiting, but it isn't configured to be triggered.
SAP SuccessFactors Recruiting
Reproducing the Issue
- Within a Job Requisition, change the status of a candidate for a specific status in the pipeline.
- Check the Recruiting Triggers and the Email Status under this specific status, there is no email configured to be launched.
- See if the candidate will receive an additional assessment email.
- This email is configured to be sent under the Assessment configuration within this Job Requisition.
- When the candidate reach the status configured in the Assessment feature, the candidate will received the email template set by the customer.
- Receiving the email is the expected behavior if you have Assessment Vender configured.
- You can change the status or the template that the candidate will receive.
To open the Assessment section:
- Open the Recruiting tab, open the Job Requistion which is facing the behavior below
- In Job Requisition Details, go to the Assessment section
- Under "Status", you can change the applicant status and "Email Template" to set the email.
KB article 2708161 - What fields are available to use in the candidate application summary page from the Assessment Integration in Recruiting?
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