Error is occuring when recruiting user clicks the candidate tab on the Job requisition detail page to open the candidate application for the forwarded candidate.
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SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to recruiting module.
- Click on the job requisition.
- Click on the Candidates.
- Error happens.
Note to Support Engineer:
Splunk logs: fingerprint=100d59a860bccf70586a641feeacfe2a3372e8fb
CandidateDMBean.getCandSumDisplayOptionsConfig() ofanullobjectloadedfromfieldcom.successfactors.rcmworkbench.ui.controller.WorkbenchController._candidateDMBeanofanobjectloadedfromlocalvariable 'this'
This is generated due to a misconfiguration in the job requisition template and/or a job application seeting configuration.
When a job requisition template is created, there is a specific tag to point which job application template will be used in conjuction of this job requisition. If this tag is missing, the system will use the job application template marked as default.
Here is one example of the tag:
<application-template-name name="NXGEN Candidate Detail Info Template"/>
If the tag is missing from the job requisition template, the system will use the default job application template. However, if there is no job application template set as default, the system will generate the error shown in the symptom section.
Example of a job application template set as default in provisioning:
The best practice is to allways include the application-template-name tag as part of the job requisition template and also define one job application temlpate as default.