SAP Knowledge Base Article - Preview

2749338 - Opening the Web UI from within the Enterprise Portal fails after selecting the Business Role

Symptom

  • When trying to access the CRM or Solution Manager Web UI from within the portal, when selecting the business role, the Web UI fails to open.
  • The issue can be specific to the Chrome browser, where as it works fine in Internet Explorer
  • When the opening of the web ui fails upon selecting the business role, there is an error in F12 developer tools: Uncaught TypeError: Cannot read property 'createIFrame' of undefined


Read more...

Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager
  • CRM Web UI Portal Integration

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Uncaught TypeError: Cannot read property 'createIFrame' of undefined, Mozilla , KBA , CA-WUI-EP , Portal Integration , CA-WUI-UI , User Interface , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.