SAP Knowledge Base Article - Public

2748775 - Productive Cloud system delivered with unwanted Products already created

Symptom

  • A Productive Cloud tenant has been delivered with Products already created when none should be available
  • Unwanted Products of Product Type SERV existing in initialized Production System that need to be deleted

Environment

  • SAP S/4HANA Cloud
  • Master Data

Reproducing the Issue

  1. Open the App 'Display Material'
  2. Access the Search help
  3. Erroneous / unwanted Products displayed.

Cause

The Products are mandatory once the Professional Service Automation scope items (e.g J11, J12, J13, J14 etc) are activated

https://rapid.sap.com/bp/#/browse/scopeitems/J11

https://rapid.sap.com/bp/#/browse/scopeitems/J12

https://rapid.sap.com/bp/#/browse/scopeitems/J13

https://rapid.sap.com/bp/#/browse/scopeitems/J14

According to the Professional Service Product Design, these Products will be used in customizing setting.

These Products will be regarded as non-demo data into Quality  and Productive systems if you choose Professional Service Automation scopes.

There is no possibility to deselect the scope items and also no possibility to remove the Products , as they are required for the configuration of professional services.

Resolution

If you would like to delete those pre-defined Products , please contact your SAP Representative to raise an impediment

Keywords

H002, L001,T001 , SAP_LMADM , T999 , A001, A002, B001 , KBA , "sap lifecycle management administrator" , "manage product master data" , LO-MD-MM , Material Master , SV-CLD-FRM-INF , Implementation Framework Infrastructure , Problem

Product

SAP S/4HANA Cloud all versions