SAP Knowledge Base Article - Preview

2748769 - Best Practices on Opening and Updating SuccessFactors Support Cases

Symptom

  • What information should I include when opening a support incident?
  • How should I keep incidents updated? 


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Environment

SAP SuccessFactors - All Environments

Product

SAP Launchpad service all versions ; SAP SuccessFactors HXM Core all versions

Keywords

Update, Support, Ticket, Incident, Open, , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-RCM , Recruiting Management , LOD-SF-EP , Employee Profile , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-CDP , Career Development Planning , How To

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