SAP Knowledge Base Article - Preview

2748550 - Cannot connect from Infrastructure Administrator (IA)

Symptom

  • Unable to logging using IA
  • At HAC log you can see:
    • ERR> Credentials::Create: Couldn't find certificate issued to [client_ABC] by [XYZ]
    • INF> Failed to get system model from file [D:\SAP\ContactCenter\VU\ABC\etc\hacmodel_ABC.xml]: The file cannot be opened for reading
    • INF> Unable to get system model data from registry


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, CCI, CRM-CCI, MMC, certificate, openSSL, CA, Authority, Microsoft, cosconn, hacmodel, hac, wim, conection server, COS , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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