SAP Knowledge Base Article - Preview

2748138 - How to change the description of the Main Category for an inbox item type shown in Inbox search or result list

Symptom

  • You want to change the delivered description of the main category for an Inbox Item Type in the Agent Inbox which is used in the search screen and the result list screen
    InboxMainCategory.PNG


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Inbox, Main Category, Item type, description, Result list , KBA , CRM-IC-UNI , Agent Inbox , Problem

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