SAP Knowledge Base Article - Public

2748038 - Calibration: Manual rating change after manager change not saving

Symptom

In calibration session, when a rating change is made for the employee that had a manager change, the changed rating is not actually saved.

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

  1. PM form is in calibration step and this is a collaborative step;
  2. Change manager for the employee in this step;
  3. Go to calibration, change the rating for this employee who had a manager change;
  4. The rating appears to change in the calibration session as expected, and it shows saved without any error when saving the session;
  5. Then exit the session and go back in, the rating reverts back to the previous rating. It means the rating was really not changed.

Cause

When a calibration session is activated, the Performance Management form owner is noted down in Calibration. However, if Calibration is in a collaborative step of the performance review process, when there is manager change and rating change, the information is not updated in Calibration since collaborative step has at least two step owners. It can lead to rating saving issues. This is the current limitation when performance forms have C step.

Resolution

The workaround is to first deactivate and then reactivate the session.

Keywords

Calibration session, C step, change rating , KBA , LOD-SF-CAL-PM , Calibrating with Performance Form Data , Problem

Product

SAP SuccessFactors HXM Core all versions