SAP Knowledge Base Article - Preview

2747861 - SYSAM install fails with ERRORS - Sybase Software Asset Management

Symptom


SYSAM 2.4 installation fails with multiple ERRORS.

Status: ERROR

Additional Notes: ERROR - ComponentSizeAction.loadCompSizeProp(): 'C:\xxxxxxxxxx\AppData\Local\Temp\797139.tmp\archives\sysam_server_mm\archives\comp_size.properties' does not exist.

Status: ERROR
Additional Notes: ERROR - ComponentSizeAction.loadCompSizeProp(): 'C:\xxxxxxxxxxx\AppData\Local\Temp\797139.tmp\archives\sysam_util_mm\archives\comp_size.properties' does not exist.

Install Merge Module: \\xxxxxxxxxxx\sysam\51051690\sysam_nt_x64\archives\sysam_util_mm\sysam_util.iam.zip
Status: FATAL ERROR

Custom Action: com.sybase.ia.common.InstallMergeModuleStatus
Status: FATAL ERROR
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: SySAM License Utilities: FAILED. See log file C:\SAP\log\sysam_util.log for detail.

Install Merge Module: \\xxxxxxxxxx\sysam\51051690\sysam_nt_x64\archives\sysam_server_mm\sysam_server.iam.zip
Status: FATAL ERROR

Custom Action: com.sybase.ia.common.InstallMergeModuleStatus
Status: FATAL ERROR
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: SySAM License Server: FAILED. See log file C:\SAP\log\sysam_server.log for detail.

Status: ERROR
Additional Notes: ERROR -
The installation failed.


Read more...

Environment

Sybase Software Asset Management (SYSAM) 2.4

Product

Sybase Software Asset Management 2.4

Keywords

license, server, network , KBA , BC-SYB-PD , PowerDesigner , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.