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2747680 - Error "XML Store" in CCDB in the Group Source SapOsCol

Symptom

  • In the CCDB Interface, after updating Solution Manager 7.2 to SP08, you see that the saposcol store is on error status, in the Log tab the error message is  "Upload Failed 'Corrupted'":

SystemErrorCCDB2.jpg

  • In transaction SM_WORKCENTER -> SAP Solution Manager Administration-> Agents -> Agent Admin (All Agents) in the tab "Agent Log Viewer" you see the following error Diagnostic Agent Log (AgentApplication.log) for the affected host:
Store [[OsStore:saposcol]]: Exception while reading store content : TransformerFactory does not recognise attribute 'accessExternalDTD'.
[EXCEPTION]
java.lang.IllegalArgumentException: TransformerFactory does not recognise attribute 'accessExternalDTD'.
[MAIJobObserver] ERROR occurred for metric collection 00000000000000000004[com.sap.smd.mai.model.collector.SAPHostControlWSCollector].[EXCEPTION]
com.sap.smd.mai.model.collector.CollectorException: com.sap.smd.mai.model.collector.CollectorException: Connection to SAPCIMProvider Web Service failed
Caused by: com.sap.smd.mai.model.collector.CollectorException: Connection to SAPCIMProvider Web Service failed
Caused by: com.sap.smd.agent.facade.hostagent.HostAgentNotAvailableException: HostAgent stub 

Disclamer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Solution Manager 7.2 SP08

Product

SAP Solution Manager 7.2

Keywords

SapOscol, CCDB, EXTRACTORS, XML STORE , KBA , SV-SMG-DIA-APP-CA , Change Analysis + Reporting, Configuration Validation, CCDB , Problem

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