User tries to navigate through the org chart but the Up One Level button is missing.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors HCM Suite
Reproducing the Issue
Example from salesdemo instance:
Use the 'User Role Search' to determine if the manager of the user is included in the target population for the 'Organization Chart Navigation Permission'. The Up One Level will not appear if the user does not have permission to see their manager's org chart.
User Role Search example:
Include the manager (username: cbraun in the example) in the target population of the permission role that is granting the 'Organization Chart Navigation Permission' to the user.
Org Chart, Up One Level , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem