SAP Knowledge Base Article - Public

2746635 - SAP SuccessFactors Credit Request Process

Symptom

  • When can I ask for a credit request?
  • How to request a credit refund?

Environment

SAP SuccessFactors HCM Suite

Resolution

Up until Aug-30th-2019, each cloud product had its own process. This meant that customers would have to choose the correct starting point depending on the cloud product they were claiming for.

Starting Sep-02nd-2019, a new simplified process will come into effect. To claim the SLA credit request for SAP Cloud solutions, please raise an incident for XX-SER-SLACREDIT component.

More information on this please refer to KBA 2829755 - SLA Credit for SAP Cloud Services

Keywords

credit request, credit refund, sla availability, outage credit , KBA , LOD-SF-SER-FIN , Credit Request Processing , How To

Product

SAP SuccessFactors HXM Suite all versions