SAP Knowledge Base Article - Public

2746613 - Standard Package Integration not replicating employees even with Successfull status - SuccessFactors EC to ERP HCM

Symptom

  • You are using the Stadardard Package integration for HCI that uses Compound Employee, when replication is triggered, it return successfull status but you cannot see payloads in SRTUTIL(ERP) and SFAPI logs are Successfull but empty(no employees fetched).
  • CPI Standard Package Integration not replicating even with Successfull status.
  • SAP SuccessFactors Employee Central to ERP Employee Data and Organizational Assignment Completes successfuly but employee is not replicated.

Environment

  • SAP SuccessFactors EC to ERP;
    • Cloud Platform Integration(CPI) or Hana Cloud Integration(HCI).
    • Dell Boomi Atomsphere.

Reproducing the Issue

  1.  Deploy the interface in ERP and set one condition in the where clause that will never be satisfied.
  2.  Observe CPI logs, the same is successfull.
  3.  Observe SFAPI logs, also successfull but the response payload comes in blank, no change is captured.

Cause

If the where clause is not satisfied, the payload return in blank, there are several reasons that can make this happen, such as below:

  • Wrong timestamp: For example, you are using a timeslice where no change is captured, or you are fetching an employee that was not changed during this time.
  • Field disabled in Employee Central(EC): For example, the where clause is trying to get the employee 'ABC' WHERE isContingentWorker('true') but the field isContingentWorker is not enabled in the manage business configuration.

Resolution

It's necessary to adjust the Query to have suitable WHERE clause or enable the fields in EC to satisfy the WHERE clause.

See Also

2318180 - Fields supported in 'Where' clause of Compound Employee API

2373096 - Compound Employee API not fetching data for Contingent workers

Keywords

You are using the Stadardard Package integration for HCI or Boomi that uses Compound Employee query, when replication is triggered, it return successfull status but you cannot see payloads in SRTUTIL(ERP) and SFAPI logs are Successfull, CPI Standard Package Integration not replicating even with Successfull status, SAP SuccessFactors Employee Central to ERP Employee Data and Organizational Assignment Completes successfuly but employee is not replicated. , KBA , LOD-SF-INT-CE , Compound Employee API , LOD-SF-INT , Integrations , LOD-SF-INT-BPI , Dell & Boomi Infrastructure , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors HXM Suite all versions