- When uploading documents in the candidate profile or the application, the system does not accept documents with an .xls/.xlsx file format.
- The system throws an error saying that the file type is not supported.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting
Reproducing the Issue
Access your candidate profile or the application.
- Upload an *.xls or *.xlsx document into resume, coverletter, and documents portlet.
- An error occurs saying that the file type is not supported.
Request the user/candidate change the file format of the document, using one of these supported formats:
- .DOC / .DOCX
- .JPG / .JPEG
sf, success factors, RCM, Supporting Documents, attaching excel files, spreadsheets, Candidate profile do not support excel files, excel file not supported in attachments, file type, xls, xlsx, csv , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-APP , Applicants and Job Applications , Problem