SAP Knowledge Base Article - Public

2745355 - Error 'Please report an incident. Party instance is inconsistent.' When Trying To Add Party Or Competitor To An Opportunity

Symptom

You get the error 'Please report an incident. Party instance is inconsistent.' when trying to add Competitors or Involved Parties to an object.

Environment

SAP Cloud for Customer / Sales

Reproducing the Issue

In our example, you want to add a Competitor to an Opportunity.

The same issue can happen for other Involved Parties/ Roles. The same issue can occur in other objects/ BOs.

  1. Go to the Sales work centre.
  2. Go to the Opportunities view.
  3. Open any opportunity.
  4. Go to the Competitors facet.
  5. Click Add and select any competitor from the menu.

Result: Error 'Please report an incident. Party instance is inconsistent.'

Cause

You have not maintained the Party Role Competitor within the Opportunity Fine Tuning Activity in your Business Configuration.

Resolution

Activate the Role in the Opportunity Fine Tuning Activity.

  1. Go to the Business Configuration work centre.
  2. Open the Opportunity Fine Tuning Activity (either via the Overview Page > Activities, or on the Implementation Projects view > Open Activity List > Fine Tuning Activity).
  3. Click the 'Maintain Involved Parties' link.
  4. Activate the role(s) as needed by checking the box in the Active column.

Active Roles.png

See Also

Help Portal > SAP Cloud for Customer User Stories

  • Involved Parties
  • Involved Parties FAQs

Keywords

Competitors, Opportunity, Role, Party instance is inconsistent, Beteiligteninstanz ist inkonsistent, Involved Parties , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions