SAP Knowledge Base Article - Preview

2745121 - How change the local voicemail, recording and prompt paths based on MRS modules used

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • SAP Contact Center is using several Media Routing Servers (MRS)
  • Business requires the voicemail path to be changed
  • You would like to know what steps should be taken make such changes


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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