SAP Knowledge Base Article - Preview

2745113 - Robotic audio streaming in SAP Contact Center

Symptom

  • Agents complain of bad audio stream in SAP Contact Center
  • Robotic sounds coming from caller side or vice versa (robotic sounds from agent to caller)
  • The voice stream has much static


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, voice quality, robot, robotic, delayed, far away, distant , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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