You replicate a product from your ERP system to C4C (SAP Cloud for Customer) and the message fails in C4C with error: Party XXX not valid; it must be active (where XXX is the customer ID).
SAP Cloud for Customer
Reproducing the Issue
Prerequisites: you have a working integration scenario setup between ERP and C4C for interface RegisteredProductReplicationInitiatedByExternalIn.
Go to the Administrator work center > Web Service Message Monitoring.
- Observe the erroneous message.
- Go to the Customers work center > Accounts view.
- Search for customer XXX and observe the status. The customer is obsolete.
Registered products cannot be created for obsolete accounts in C4C.
In case you would like to replicate the product, you need to activate the account in C4C and then retrigger the message.
not valid, active, obsolete, product , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To