SAP Knowledge Base Article - Public

2744493 - Changing Sender Name of Email Job to Friend Feature in Recruiting

Symptom

When you send a job to a friend/coworker, the email is being sent with a system Sender Name.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Cause

When Single Sender feature is disabled, the system will send the email to the referee as <system@successfactors.com> instead of sending with the user which is referring to prevent the email from being sent to the spam folder.

Resolution

  • To send email with the referral email, enable the Single Sender feature in Provisioning.

Note: Customers do not have access to Provisioning. Please reach out to your Implementation Partner for assistance.

  • Notice the Email Job to Friend will not pick email from the Single Sender feature and from the user profile, for example:

You have the company email in the 'Single Sender Email' inside the Single Sender, but the email will be launched with the email set within the user profile.

See Also

  • KB article 2090228 - How to submit enhancement requests for SAP SuccessFactors products
  • KB article 2087739 - Setting a Single Sender and Single Recipient for Email Notifications in SuccessFactors

Keywords

sf, success factors, RCM, Sender Name; Email Job to Friend; system@successfactors.com; Single Sender , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions