You have created a KPI, however the preview shows 0 or a wrong value. When you open the report and check the respective key figure, the value is correct.
- SAP Cloud for Customer
- SAP Business ByDesign
Reproducing the Issue
Open the KPI from the respective work center view (most commonly Home) or open a preview:
Go to the work center Business Analytics, view Design KPIs.
- Search for the respective KPI and click on Preview.
- Check either the KPI or the Reference Value.
A wrong result is shown. If you compare it to the report and key figure that this KPI is based on, the report will show the correct value.
There are several possible causes why a KPI is not calculated correctly. Please check the respective KBAs listed below.
key performance indicator, wrong KPI, key figure, current value, target value, context report , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To