SAP Knowledge Base Article - Public

2744290 - Unable to create follow up item for an object in Fiori Client


You are unable to create a follow-up item such as a Lead, Opportunity or Sales Order from a Ticket on Fiori Layout.


SAP Cloud for Customer

Reproducing the Issue

  1. Login to system in Fiori Client.
  2. Open any existing Ticket.
  3. There is no Create button ('+' icon) on the bottom bar of the screen.


The create icon on Fiori Client is enabled for all screens only if the setting 'Enable Easy Create from Object Detail View' is maintained in the system.


  1. Login to system in HTML client with Admin rights.
  2. Go to Adapt -> Company Settings.
  3. Check the checkbox for 'Enable Easy Create from Object Detail View'.
  4. Save the changes.
  5. Go to Adapt -> Launch Fiori Client.
  6. Open any Existing ticket.
  7. The Create Button will now be available.


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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions