SAP Knowledge Base Article - Preview

2743391 - The "ptime" attribute is not being sent to the hardphone(s) in SAP Contact Center

Symptom

  • The Gateway is sending the parameter ptime = 20 (in the media session attribute in the SDP protocol)
  • This is transferred from the Provider to the Gateway, and from the Gateway to the SAP Contact Center "CCtr"
  • But CCtr does not pass this parameter to the hard phone (Cisco phone), and as a result hard phone is not using the correct ptime = 30
  • The above causes problems with voice traffic


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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