- The Gateway is sending the parameter ptime = 20 (in the media session attribute in the SDP protocol)
- This is transferred from the Provider to the Gateway, and from the Gateway to the SAP Contact Center "CCtr"
- But CCtr does not pass this parameter to the hard phone (Cisco phone), and as a result hard phone is not using the correct ptime = 30
- The above causes problems with voice traffic
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.