SAP Knowledge Base Article - Public

2742875 - Business User ID and Contact Details are not in Sync under User Subscription in SAP Business ByDesign(BYD)

Symptom

User ID and Contact Details are changed under Business user view, however changed data is not in sync under User Subscription view in SAP Business ByDesign(BYD).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Control Center.
  2. Open User Subscriptions view.
  3. Click on User type for which the corresponding Business user name has been changed.
  4. You will see users (e.g. name, user ID, email, set user lock) details are not updated.

Resolution

Whenever customer update any details related to users (e.g. name, user ID, email, set user lock) in the Business User view these details will get updated in the License view only after the data has been updated in the SAP Backend as well. Since this takes some time to get updated and may cause confusions to customers often.

To avoid these kind of confusions, we have offered new button in the User Subscription Overview called Syncronize Employee Data.

Customer can simply click on this button and that directly triggers the synchronization between the systems and details will be synced. You can also follow below steps to find this button:

  1. Login to Production tenant
  2. Go to Service Control Center work center
  3. Click on User Subscription
  4. Click on Synchronize Employee Data button as shown in below screenshot

Sync button in byd.png

Important Note: This button will only work when you trigger this button from your production tenant.

See Also

All About Service Control Center in SAP Business ByDesign(ByD)

Keywords

User Subscription, User Type, User ID name change , SRD-CC-CI-CCS, Synchronize Employee Data, Synchronize User Data, Synchronize User Licenses. , KBA , syncronize user licenses. , synchronize user data , user id name , incorrect user id name , business user , SRD-CCS , ByD Service Center , Problem

Product

SAP Business ByDesign all versions