SAP Knowledge Base Article - Public

2742759 - Recruiting Email Triggers - Tokens not working - Recruiting Management

Symptom

An email sent as a Recruiting Email Trigger is being sent with faulty tokens. The tokens may either display no information or just resolve as the actual token ID, instead of the token name (e.g.: "[[CANDIDATE_FIRST_NAME]]" instead of the actual candidate/recruiter name)

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. The email is sent when the performed action fits the email trigger point;
  2. One or more of the email tokens are not resolving as expected.

Cause

There are 2 possible causes for this:

  1. The used token might not have information where the data should be pulled from. Example: The [[JOB_REQ_LOCATION]] will not resolve any information because, back on the job requisition, the Location field is empty.
  2. The (standard) token being used is not supported by that trigger.

Resolution

The solution for each above mentioned would be:

  1. Provided information to the token data source, so the token may find the information and have it properly displayed in the email.
  2. Use the Validate Standard Tokens functionality to make sure the used token is accepted with the selected email trigger. For more information on how to do this, please check this article. You can also refer to the "Supported Tokens" section in each trigger to check which tokens they support.

See Also

2486056 - Token Validation in Recruiting Email triggers and Manage Recruiting Email templates - Recruiting Management

Keywords

Recruiting email triggers ; email token ; token not working ; Validate Standard Tokens ; supported tokens ; view supported tokens , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions