SAP Knowledge Base Article - Public

2742680 - Not all the Pending To-do Tasks are appearing in To-Do tiles - Platform

Symptom

Not all the Pending To-do Tasks are appearing in the HomePage To-Do tiles.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the instance;
  2. Check the To-Do list on the home page;
  3. Not all To-Do items assigned are appearing in To-Do tiles.

Cause

To-Do items are displayed based on the Due Date parameter which is set under: Manage Home Page > To-Do > General Settings.

To-Do items do not have to have dates. If the PM form routemap step has no due date, the To-Do item will not have a due date.

Resolution

Please verify the 'General Settings' as shown in the screenshot below.

Capture22222.JPG

The above setting means that the pending To-Do taks will start appearing in to-do tiles 30 days before they are due.

The maximum number of days is 365. Anything more than this won't save, that is the system expected behavior.

See Also

KBA 2088074 - All About the Home Page To-Do List - PLT

Keywords

pending to-do tasks, todo tile, forms, general settings, homepage, list , KBA , csg_q , LOD-SF-PLT-TOD , To-Do List Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions