SAP Knowledge Base Article - Public

2742454 - Error Message - Internal Candidate Profile

Symptom

  • Error shown when clicking "My Candidate Profile" for the first time.
  • Error shown for users creating internal candidate profile.
  • fingerprint=4f2a56a1f41a1d5ad05dc94a9e56dad079821c11.

Environment

 SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Careers Tab
  2. Click My Candidate Profile
  3. Accept DPCS
  4. Error Shown

Cause

There is already a candidate profile in the system with the same e-mail address as the user.

Resolution

  1. Check User Directory File (Employee Export) for the affected users.
  2. Check Values for e-mail Address.
  3. Check if the value for Username and UsersysID also contain an e-mail address.
  4. Run an Ad-Hoc Report for any candidates in the system containing any of these values.
  5. Update the User Directory File so that the affected user now contains a unique value.

Keywords

errorId=42eadab5-94a3-410f-95f3-c2f57f4f1a9b, fingerprint=4f2a56a1f41a1d5ad05dc94a9e56dad079821c11, Exception occurred while creating candidate profile, unique constraint violated: Table(RCM_CANDIDATE), Index(UC_UNIQUE_EMAIL_ADDRESS1), DAOException: Got sqlException for registerCandidate, , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-CAP , Candidate Profiles , Problem

Product

SAP SuccessFactors Recruiting all versions