You use Solution Manager Incident Management Email Inbox. You want to create a service request from an E-mail.
Service Request created by the document does not contain the text from the source E-mail.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Solution Manager 7.2.
ERMS, Inbox, E-mail, Incident, Service Request, Create Service Request , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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