SAP Knowledge Base Article - Preview

2742375 - E-Mail Inbound - Create Service Requests settings

Symptom

You use Solution Manager Incident Management Email Inbox. You want to create a service request from an E-mail.

Service Request created by the document does not contain the text from the source E-mail.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2.

Product

SAP Solution Manager 7.2

Keywords

ERMS, Inbox, E-mail, Incident, Service Request, Create Service Request , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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