SAP Knowledge Base Article - Public

2742029 - LMS: Issue when external user finishes a course in native mobile browser

Symptom

Internal users can access and review content without any problem in PC and mobile browsers.

The problem starts when external user finishes a course in native mobile browser, then we are facing the next issues:

  • Learning history has the record of approval in the learning history portlet, and this is good.
  • However, the same course approved still appears in different ways:
    • For PC browser, course appears in the self-assigned items, even when the course was finished assigned directly by an admin.
      When user clicks on start course, they get a screen asking for an “Order Ticket No.”
      If it is not provided, course cannot be run again.
    • For Mobile browser, it appears in the Learning plan as an actual assignment.
      When user tries to start this course, it will show a text: “Remove action is not mobile accessible”. If even with this message we click on Start Course, we will get a final message “the item needs to be purchased through the web app”.

Issue is only happening in Native Mobile browser, and this error does not come in the SF APP.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Step 1: Login to Learning

Step 2: finishes any scorm 1.2 courses

Step 3: Validate that Learning history record correctly in PC browser

Step 4: In mobile browser validate that course has not dissapeared from learning plan, even when it is recorded in learning history, validate that when you try to run course again it is not allowing to finish and even now it will show a text: “Remove action is not mobile accessible”. If even with this message we click on Start Course, we will get a final message “the item needs to be purchased through the web app”.

Step 5: If after approving the course we open session In PC browser we will find that course appears now in self-assigned items, and if we try to start course from here, we will be required to fill a text for  “Order Ticket No.”

Cause

We have found that this behavior comes when mastery score is different than the one defined in the SCORM XML.

Resolution

Fix the mastery score that is different than the one defined in the SCORM XML.

Keywords

native mobile browser, SCORM , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811