SAP Knowledge Base Article - Public

2741988 - How to Terminate a Productive Tenant

Symptom

You are trying to request to terminate your productive system, however the button "Terminate System" is greyed out.

Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Cause

For security reasons you are unable to terminate productive systems via SCC requests.

Resolution

In order to terminate your existing production tenant. Please create incident from your test tenant with the details like, Production tenant ID, Production Tenant URL and Reason for the terminatioin.

See Also

2136036 - How to request a New Tenant for SAP Business ByDesign or SAP Cloud for Customer from Service Control Center

Tenant Creation Scenarios – ByD/C4C

Keywords

How / Delete / Productive Tenant / Terminattion / Terminate , KBA , SRD-CC-CI-CCS , Service Control Center , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions