When adding a new Involved Party to a Ticket, the system allows you to save the changes even after the error message Please Use Not More Than 1 Party ABC (ABC represents the name of the Involved Party being used) appearing. This is happening even if you set the Parties as Unique in the Business Configuration.
SAP Cloud for Customer
Reproducing the Issue
Go to Service work center.
Select the Tickets view.
Open Ticket XYZ (XYZ represents the Ticket Subject).
Go to the Involved Parties facet.
Add a new party, the error message Please Use Not More Than 1 Party ABC appears will appear.
Hit the save button, your changes will get saved even if you set the Parties as Unique in the Business Configuration.
For Parties, SAP Cloud for Customer was designed in a way that it will always allow you saving the changes.
In the involved Parties facet you can enter as many parties as you want. The flag "Unique" in Business Configuration Fine Tuning is only used to raise the error message to make the user aware of the configuration
This is the standard behavior of the system, however a Partner Development Infrastructure (PDI) can be created to avoid the saving action.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:
1. If you are a partner: please use email@example.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea.
Party; Tickets; Save; , KBA , LOD-CRM-SRP , Service Request Processing , How To