SAP Knowledge Base Article - Public

2741484 - ChangeSet index 1 - Error when approving the New Hire


Application error was received when user tries to approve New Hire which is pending the User's approval.


SAP Successfactors Recruiting Management

Reproducing the Issue

  1. Login to the instance.
  2. Click on the Approve requests.
  3. Approve the new hire request for the Candidate.
  4. Error will occur.
  5. ChangeSet index 1 - Error while updating external candidate user id:


This error message is caused by a misconfiguration in Recruiting Management.


  1. Go to Admin Center > Edit Applicant Status Configuration OR Provisioning > Applicant Status Configuration
  2. Edit the Default or the Application status set that's being used.
  3. Then make sure that only one of the status was set to "Hired" as Hirable option.These settings have to be unique across all statuses in the instance which includes the inactive statuses also.

See Also

2249957 - Application Error when trying to hire an applicant using Manage Pending Hires - Recruiting Management / Employee Central

2646455 - Application error on Manage Pending Hires


ChangeSet index 1 - Error while updating external candidate user id:, application error, Success Factors, approve new hire, Recruiting, SF, fingerprint=852c921ad8d1a1a1e236143e6b8920ce8280a12a , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Recruiting all versions