SAP Knowledge Base Article - Public

2741018 - IP Restriction for External On-boarding Users - [ONB]

Symptom

  • ONB Users are not able to Login to BizX from external network
  • Error Message - Your machine is not authorized to access this system

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Onboarding  

Reproducing the Issue

  1. Enter candidate's login credentials
  2. Click Log in button
  3. Below error message appear

km1.png

Resolution

  • Customers can enable the option "Turn off the IP restriction for external onboarding users" in BizX

See screenshot below:

KBA#1.png

  • According to SAP IP restriction feature owner, this functionality will be available in ONB 2.0.

Support Engineer: Please check internal Memo for associated internal ticket.

See Also

Related KBA:  2089414

Keywords

Access list, allowlist, Filter, SuccessFactors, IP Address, allow, Restriction, on boarding, External Users , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding all versions