SAP Knowledge Base Article - Public

2740877 - Microsoft Word Templates Doesn't Open In Office 2010 And Later


You downloaded a Microsoft Office Word template from SAP Cloud For Customer to edit it, but when you try to open the file with your Microsoft Word 2010 or later, it gives you an error.


We're sorry. We can't open file.docx because we found a problem with its contents. Microsoft Office cannot open this file because some parts are missing or invalid.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Cloud For Customer
  • SAP Business ByDesign

Reproducing the Issue

  1. Go to Administrator Work Center.
  2. Go to Business Flexibility tab.
  3. Go to Microsoft Office Template Maintenance.
  4. Select a Word template (e.g. Create and Upload Letter).
  5. Click on the Download button.
  6. Try to open the file with Microsoft Word 2010 or later.


Word Export templates are based on XML tags and from Office 2010 onwards, Microsoft no longer support XML tags in Word documents.


In order to maintain the Microsoft Word templates for SAP Cloud For Customer and/or SAP Business ByDesign, the Office version required is Office 2007.


Office; Template Maintenance; Word; , KBA , SRD-CC-OIN-WRD , Word Integration , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions