SAP Knowledge Base Article - Public

2739673 - Unable to find the Registered Product After Creating it Using OData Service


You have created Registered Product using the below Custom OData Service:

But the Registered Product is not available in the Registered Products view in Service Entitlements work center.

* xxxxxx represents the tenant ID


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Reproducing the Issue

Create the Registered Product using the below Custom OData Service:

Check if Registered Product is available in system:

  1. Go to Service Entitlements work center
  2. Go to Registered Products view
  3. Show All Registered Products
  4. Find the Registered Product
  5. No records found


A Registered Product is always associated with an Install Point (Point where the Registered Product is installed). In this case the creation of Registered Product is not complete, it is not associated with the Install Point. That is the reason it is not displayed in the UI and it will throw error if you try to create it again.


Every Registered Products will have the following information in the front end.

  • Registered Product ID
  • Reference Product details
  • Owner Party information
  • Custodian Party information
  • Product Location
  • Movement details of Registered Product (tracking tab in UI)

In backend, this information is stored in two different Business Objects:

    • Registered Product ID
    • Reference Product details
    • Owner Party information
    • Custodian Party information
    • Product Location

So, when you create a new Registered Product, information should be added in both these Business Objects. However, OData services have a limitation. It adds information only in PDM_INDIVIDUAL_PRODUCT BO. In front end, to access a Registered Product, Install Point acts as an entry point.

In this case, you do not have relevant Install Point created for this Registered Product and so it is not available in the front end. Therefore, we recommend creating the Registered Products using Migration tool available for Registered Products.

To upload Registered Products using the migration tool:

  1. Go to Business Configuration work center
  2. Go to Implementation Projects view or Overview
  3. Search and Open the activity Migration of Registered Products
  4. Choose Migrate registered products using the migration tool
  5. Select You Can Also at the top right corner of the screen and Download Migration Template
  6. Fill the required and the mandatory fields in the migration file
  7. Upload the Migration File
  8. Execute Migration for the respective Migration File with Migration Mode Add new records

Details of Install Point will not be available separately in the front end. (No separate work ceter View). But the information will be displayed as a part of Registered Products UI.


Registered Products, Installation Point, Service Entitlements, Install Point , KBA , installation point , install point , registered products , service entitlements , AP-RC-ODF-BYD , OData Framework and Console (ByD) , Problem


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