You attempt to replicate sales orders from ERP to C4C, which contains products with Alternative Items, the replication fails in C4C with message: ""xxxxxxxxxx: Parent- / Alternative line not supported for external items".
(where xxxxxxxxx is the Item ID)
SAP Cloud for Customer.
Reproducing the Issue
- Trigger the replication from ERP.
Navigate to the Administrator WoC (Work Center) in your C4C client.
- Search for the incoming message.
- Click the View button.
- View the Error Log.
- Check the error message.
Alternative Items are not supported for Sales Orders.
They are only viable for Sales Quotes.
This is a known limitation and there is no workaround.
Alternative Items, Sales Quotes, Sales Orders, Items Sales Orders, Products Sales Orders. , KBA , LOD-LE-CQP , Customer Quote Processing , Problem