SAP Knowledge Base Article - Public

2738159 - Offboarding writeback does not work

Symptom

Emplyee Information(Personal Information/Email Information/Phone Information/Home address) updated in offboarding process does not write back to Employee Central

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Onboarding/Offboarding

Reproducing the Issue

  1. Terminate a user from the Employee Central
  2. Complete the Offboarding Activity and change the employee information(Personal Information/Email Information/Phone Information/Home address)
  3. Check Employee Central data was not updated ( Expected behavior: Newly updated information should writeback to Employee Central)

Resolution

Backend Access is needed i.e. provisioning and Super admin.

  1. Check Super Admin>Feature/SF_Notifications>Option "Offboarding FinishStep message" must be turned on
  2. Check Provisioning>Company Settings > “Enable Offboarding Application” and “Enable Offboarding EC Writeback-requires "Employee Central V2"” options must be turned on
  3. Check Onboarding>Settings>Audit Trail to find event “Code”= “SF_INTEGRATION” and “SourceInst” = “FinishStep”
  • If you see Status : Success”  that means writeback works properly
  • If you don’t see any event “Code”=“SF_INTEGRATION” nor “SourceInst” = “FinishStep”, please go to Super Admin> Import/Export Settings > Debug Instance Specific Configuration>download the file “Account_{ONB AccountId}.xml.messages” and check the message type “FinishStep” contained in the xml.message or not, if not, create an incident for SAP support to check and restore the file.

See Also

2553844  Offboarding - Write back Email and Phone Number are not writting back to EC

2254352  Intelligent Services for Eemployee Central / Offboarding - ONBOARDING

Keywords

Offboarding,Writeback,SuccessFactors, SuccessFactors onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-OBD-OFF , Offboarding , Problem

Product

SAP SuccessFactors HCM Core 1808