SAP Knowledge Base Article - Preview

2738087 - Custom Sync has failed for emailInfo when finish hire process


  • When finishing hire process using either "Add New Employee" or "Manage Pending Hires" the system triggers an error:
    • "Custom Sync has failed for emailInfo"
  • "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP SuccessFactors HCM Cloud
  • Employee Central


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions


Custom Sync has failed for emailInfo, empcentrl, SFSF, email, business e-mail, SFEC, Sync Issue, Error, Failure , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

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